Live team training for dental practices
Help more patients say YES.
Not because they were pressured. Not because they were sold. Because they understood, they trusted, and someone took the time to connect before trying to convince.
People don't buy dentistry. They buy confidence.
One live day for your whole team · CE credits included · 60-day money-back guarantee
Why patients say no
They don't say no because they don't value their health.
They say no because…
- They don't fully understand.
- They don't see the urgency.
- They don't trust the outcome.
- They don't believe they can afford it.
- They simply don't feel heard.
Those aren't clinical problems.
They're communication opportunities.
That's exactly what Total Immersion teaches.
What Total Immersion is
One live day. Your whole team. One voice.
Case acceptance isn't about selling. It's about serving. Total Immersion trains every person on your team, from front desk to clinical, on the exact words, handoffs, and habits that move a patient from "I'll think about it" to "let's get started."
We don't teach sales. We teach trust. Your team learns how to:
- Present treatment in ways patients actually understand
- Create urgency without pressure
- Build confidence through better communication
- Handle financial conversations with empathy
- Remove fear before it becomes an objection
- Help patients make healthier decisions
Teamwork, harmony, and accountability
Everyone pulls in the same direction and owns their part of the patient visit.
Verbal skills for better case acceptance
The exact words that move patients from "I'll think about it" to "let's start."
Systems for consistent, predictable results
Simple steps your team repeats, so good months stop being luck.
What your team learns
The strategies, systems, and verbal skills the top practices use.
Who's teaching you
You learn it from the person who built it.
Steven J. Anderson started with a question that would not leave him alone. Two dentists. Same skill. Same diagnosis. Same treatment plan. One hears "let's get started." The other hears "I'll think about it." Why?
The answer was not in the dentistry. It was in everything around it. The greeting at the front desk. The handoff to the doctor. The way cost came up. Patients were not judging the treatment. They were deciding whether they trusted the team.
So he built a system any team can learn, and he has spent decades teaching it. He teaches the whole day himself. Live, in the room with you. No recordings, no stand-ins.
See it for yourself
They came for CE credits. They left with a different practice.
Real teams, real rooms, learning the system together and having more fun than anyone expects at a CE seminar.
Hear it from the teams
In 45 years, it's the best seminar I've ever been to.
This seminar changed my experience at work, home, and socially, by rewiring how I make others feel valued in the care I provide. Fun and enjoyable, too.
One of the best seminars I've ever been to. Steve and his team are amazing. It had a real impact on me professionally and personally.
The best edutainment experience I've had. Great for connecting with patients on a deeper level. I recommend it to any practitioner who wants better patient-service skills.
What you get
Everything your team needs to come home and use it Monday.
No theory you'll forget by Friday. You leave with the words and the system already mapped to your practice.
- A full day of live training$1,200 valueThe complete Team Case Presentation system, taught live by Steven J. Anderson and the ToPS team.
- The verbal skills and scripts$450 valueThe exact words for greetings, handoffs, cost talks, and getting to yes, for every role on the team.
- Action plans built for Monday$350 valueSpecific steps to put in place the first day back, so the training turns into accepted cases, not a binder on a shelf.
- CE credit for every attendee$200 value6 credits online, 16 in person.
- A clear path to keep goingThe option to add a ToPS Coach so the change sticks long after the seminar ends.
Do the math. Bring a 5-person team and it's $1,975. One accepted case usually covers it, often on the first day back. Everything after that is profit you weren't collecting before.
The risk is ours, not yours.
Attend Total Immersion. Put it to work. If you decide within 60 days that it wasn't worth it, tell us and we refund every dollar. You keep the systems you learned. The only way to lose is to keep doing what isn't working.
Sign up →Get started
Sign up. We'll take it from there.
A member of our team will reach out to answer your questions, share upcoming dates, and cover in-person pricing.
Total Immersion Online
1-day live seminar · 6 CE credits · attend from your practice or home
Total Immersion In-Person
2-day immersive experience · 16 CE credits · the full hands-on experience
Prefer to talk now? Call (877) 399-8677. Sponsored by the Crown Council, a PACE Approved Program Provider for FAGD/MAGD credit (Provider ID# 304988).
Before you decide
Questions teams ask
What's the biggest benefit of Total Immersion?
Every team member learns how to be part of a "yes" practice. The team gets one shared approach to case presentation, and the result is more patients accepting more treatment.
How fast will I see a change in case acceptance?
Many practices see a change the first day back. When your approach changes, patients respond differently, and the numbers follow.
What's the difference between online and in-person?
Online is one focused day on the core verbal skills, with action plans you can use right away (6 CE credits). In-person is two days of the full experience: deeper systems, exercises, and team planning (16 CE credits). Many teams do both.
How do we actually put it into practice?
The training is laid out as a step-by-step system with specific actions for each role. Most teams add a ToPS Coach afterward to lock in the results.
Is it really worth bringing the whole team?
Yes. That's the point. Your team has more impact on case acceptance than you do, so training them together is what moves the number. One accepted case usually pays for the seats.
Not ready to sign up yet?
See where your practice is losing cases in 3 minutes.
Eight quick questions. You get your Yes-Rate score, your biggest leak, and an estimate of what it's costing you every year.
Every empty chair started with a no.
Every healthy smile started with a yes. Your practice isn't defined by how much dentistry you know. It's defined by how well your team moves patients from "I'll think about it" to "yes." When they do, everyone wins.
Sign up for Total Immersion →Live online or in-person · CE credits for the whole team · 60-day money-back guarantee